In the situation where the computer is being repaired, or there is a power outage then the store must operate in a manual mode. It is very important to maintain the manual transactions slips in the order they were processed so that when the computer is working again they can be entered into the system.
Manual Loans
Have the binder of loans in alphabetic order on the counter and available. When a customer comes in to redeem a loan and the ticket has been lost, use the alphabetic listing to find the original loan number.
| • | Take out the next pawn ticket and fill out the ticket information manually. Be careful to be sure to include the date made, date due, amount financed, and amount to be paid when redeemed. |
| • | If the item is a firearm then set the firearm to the side and a firearm number will be assigned when the computer is working again. |
| • | If the loan is a renewal, then calculate the finance charge and fill out the renewal ticket. Be sure to put the original loan number in the new ticket. |
| • | A loan redemption just needs the service charge calculated, note on the ticket that the item(s) was picked up. |
Manual Sales and Layaways
Use the receipts printer paper and record the customer name, address, stock number, description, employee name, sale amount, tax, and cash tendered.
If the sale is a layaway, get the customer to sign the receipt and give him a copy. Tag the item that was sold as a layaway.
Manual Purchases
Use a sheet of receipts printer paper and record the customer name, address, item description, amount of purchase, and have the customer sign the purchase sheet.
Tag the merchandise with the purchase information.
