A loan payment follows these steps:
1.Find the loan using Inquire.
2.Enter the letter "P" which says the loan is to be paid.
3.Pay the loan and give change due, if any.
4.Correct any name / address fields if the loan contained a firearm.
5.Use the optional loan payment slip to find the items.
When the "P" for payment is entered the total amount to be paid will be computed and displayed. Tell the customer the full amount to be paid and collect the money. Sometimes a customer will change their mind or doesn't have enough money to pay off the loan. Enter the "Y", meaning yes this loan is to be paid. If the pledgor is required to sign a lost ticket affidavit, then change the affidavit field from a "N" to "Y" and the additional affidavit charge will be added to the amount paid. If the "ALWAYS" ask option is selected in the store parameters, the question:
“Has this pawn ticket been lost, destroyed, or stolen?”, will be displayed. This forces the operator to answer the question. The "CASH TENDERED ........." message will be displayed, enter the total amount the customer gave you and the change due will be computed. At that time a loan payment receipt will be printed, if the paper jams in the printer, adjust the paper if required, then go back to the terminal and enter an "N" to "print correctly", the receipt will be printed again. If the loan did not have any firearms then the transaction is complete.
If the loan had a firearm, then the name and address fields may not be the same as the information on the loan because someone else may be redeeming the loan. Use the "change no." to change those name and address fields that are not current. Note, this new information does not change in the loan record, it will only be entered in the firearm disposition fields of the firearm file.
